Effective Date: September 01, 2025
At Virtual State GST, in collaboration with Arvian Co-Working, we are committed to providing transparent and satisfactory services. This Refund Policy outlines the conditions under which refunds may be issued for our Virtual Office, Coworking Space, and Business Registration/Consultancy Services. By engaging with our services, you agree to this policy.
1. Understanding Our Refund Policy
Our Refund Policy is designed to clearly communicate the terms and conditions for service cancellations and refunds. It serves to build trust with our clients by ensuring fairness and clarity in financial transactions. This policy is in compliance with applicable Indian consumer protection laws and regulations.
2. When You May Request a Refund
Refunds may be considered under the following circumstances:
- Service Not Provided as Promised: If a service for which you have paid is not delivered or significantly deviates from the agreed-upon terms and scope as outlined in your service agreement.
- Duplicate Payment: In the event of an accidental duplicate payment for the same service.
- Technical Issues: If a technical glitch on our part hindered the successful provision of the service or completion of the purchase process.
- Early Termination (Specific Services): For certain long-term service packages (e.g., annual virtual office plans), a pro-rata refund may be considered upon early termination, subject to administrative fees and specific terms outlined in your individual service agreement. This does not apply to services that are one-time or have been fully rendered.
3. Services Not Eligible for Refund
Generally, refunds will not be issued for:
- Services Already Rendered: Once a service has been fully provided or completed (e.g., company registration successfully processed, GSTIN obtained, initial consultation completed, or coworking space access utilized for the agreed period).
- Change of Mind: Refunds are not granted for a change of mind or if you decide not to use the service after it has been made available or initiated.
- Breach of Terms: If your service is terminated due to a breach of our Terms and Conditions, including but not limited to non-compliance with usage policies or fraudulent activity.
- Third-Party Costs: Any non-recoverable costs incurred by Virtual State GST on your behalf to third parties (e.g., government fees, stamp duties, third-party vendor charges) are generally non-refundable.
4. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer support team via email or phone within the stipulated timeframe (see Section 5).
2. Provide Information: Clearly state your transaction number, the specific service for which you are requesting a refund, and a detailed reason for your request. Providing relevant documentation (e.g., payment receipts, communication logs) will expedite the process.
3. Review Process: Our team will review your request based on the criteria outlined in this policy and your specific service agreement. We may contact you for further clarification or information.
4. Refund Issuance: If your refund request is approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, though processing times may vary depending on your bank or payment provider.
5. Important Considerations
Time Frame: All refund requests must be submitted within 30 days from the date of purchase or the commencement of the service, whichever is earlier, unless otherwise specified in your service agreement.
- Proof of Payment: Always retain your payment receipts, invoices, or any other proof of transaction. This is essential for validating your purchase and processing your refund efficiently.
- Official Channels: All refund-related communications must be conducted through our official customer support channels to ensure proper tracking and handling of your request.
6. Our Commitment
We are dedicated to providing high-quality services and ensuring client satisfaction. If you encounter any issues or are dissatisfied with our services, we encourage you to contact us promptly. We will endeavor to resolve the matter fairly and efficiently in accordance with this policy.
7. Contact Information
For any questions regarding this Refund Policy or to initiate a refund request, please contact us:
By email: info@arvian.in
By visiting this page on our website: https://virtualstategst.com/contact.php
By phone: 1800 890 1413, +91 82096 44311
Thank you for choosing Virtual State GST. We are here to support your business journey.
